Sings My Soule Boutique's Policies and FAQ
CANCELLATIONS - WE DO NOT CANCEL ORDERS. Preorders cannot be cancelled. They are final sale.
If we are able to cancel then you will be charged a 20% restocking fee.
RETURN POLICY:
ALL SALE ITEMS ARE FINAL SALE. There are absolutely bo exceptions. Anything over 16% is considered sale.
To return an item you must first contact: singsmysouleboutique@yahoo.com Returns are accepted within 14 days of customer receiving the order.
Exchange or store credit will be issued BUT only if the item is received (by me) within 14 days from original delivery date. No Cash Refunds. Shipping and Route Package Protection is FINAL. The store credit issued does NOT include shipping or the Route Package Protection.
Return shipping and handling is the customer’s responsibility.
Sings My Soule Boutique requires the tracking number for any item being sent back.
RETURN WILL NOT BE PROCESSED WITHOUT THE TRACKING NUMBER!!!
This request is for YOUR safety. We send out tracking info with every order and we expect the same respect.
Your full name and order number must be included in your package to us.
All returned items must still have tags on them. (If applicable.) No exceptions. Returned items must be unworn and unwashed. Items that appear worn or that have stains, dog hair, smell of cigarette smoke, deodorant stains or any other odors or stains will not qualify for return. Any item that has been worn will not be accepted. NO EXCEPTIONS.
Return Item To:
Sings My Soule Boutique
Talor McGuire
70 County Road 340
Lohn, TX
76852
*Pre-order items are FINAL SALE because specific size, color, etc. has been ordered for customer.
*Merchandise returned that does not meet the return criteria will be returned to the customer, standard-shipping charges will apply.
*If you received an incorrect order or defective merchandise, please contact customer service within 7 days of order purchase.
Once the return is received, it will be processed in 1-3 business days. You will be issued store credit, including applicable taxes. Shipping charges are not refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Thank you for shopping with us!
FREE SHIPPING:
I offer free shipping over $60 with the code: FREE60. You have to put the code in in order to get free shipping. If you don't put in the code you will have to pay shipping.
PICKUP POLICY:
Pickup is available in Lohn or Sterling City, TX.
If you are picking up be sure to take Route Package Protection OFF your order. Route Package Protection is for shipping orders only. If you do not remove this from your order it is final. SMSB cannot go back and credit your account for this.
For pickup your package will be placed In the pickup box at my earliest convenience. Sterling City customers - your package will be placed in the pickup box when I come to Sterling City. I will be visiting Sterling City at my convienence there is not a set time that I come to visit. Once package is placed in the box you will get tagged in the Facebook VIP Group on a thread labeled "Lohn Pickup" or "Sterling City Pickup" this is the only way, at this time, to know if you have a package in the box. Please join "Sings My Soule VIP" on Facebook if you are not a member already. Once the package is in the box it is no longer my responsibility. Anything that happens to your order while in the box is the customers responsibility. If you choose Pickup at checkout you are agreeing to PICKUP not have someone deliver your package to you. By using Lohn or Sterling City Pickup you agree to these terms and agree to not contact owner (or anyone else) for special request involving pickup.
PICKUP POLICY EXCHANGES:
If you would like to exchange an item or return for store credit you must contact Talor via email: singsmysouleboutique@yahoo.com and refer to the return policy above. Item must be un-worn, un-washed, and un-altered, placed in a bag where the item cannot be harmed and have the original sales tags attached. All sale items, special order items, and pre-order items are a FINAL SALE.
SEZZLE:
Minimum purchase amount is $30.00 to use SEZZLE. Buy Now, Pay Later.